Terms of Service

Effective [Date]

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Welcome to Innermost! Before you access our services, please read these Terms of Service.

These Terms of Service ("Terms") govern your use of the Innermost mobile application, the website at getinnermost.com, and any other products and services we may offer (together, our "Services"). These Terms are a contract between you and Innermost AI, Inc., a Delaware corporation ("Innermost," "we," "us," or "our"), and they include our Acceptable Use Policy set forth in Section 4 below. By accessing or using our Services, you agree to these Terms.

Please read our Privacy Policy, which describes how we collect and use personal information.

1. About Innermost

Innermost is an AI-powered mental wellness app that pairs you with personalized AI guides to help you reflect, build healthier habits, and support your emotional well-being. Our AI guides are powered by third-party large language model providers, including Anthropic (Claude), OpenAI (ChatGPT), and Google (Gemini). Innermost is not a healthcare provider, and our Services are not a substitute for professional mental health care, therapy, counseling, or medical treatment.

2. Account Creation and Access

Minimum Age

You must be at least 13 years old to use our Services. If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you must have permission from your parent or guardian to use our Services. By using the Services, you represent that you meet these requirements.

Your Account

To access our Services, you will need to create an account ("Account"). You agree to provide accurate, current, and complete information when creating your Account, and to keep this information up to date. Our communications to you using the contact information associated with your Account will satisfy any requirements for legal notices.

You may not share your Account login credentials with anyone else, and you may not make your Account available to any other person. You are responsible for all activity occurring under your Account. If you become aware of any unauthorized access to or use of your Account, you agree to notify us immediately at support@getinnermost.com.

You may close your Account at any time by contacting us at support@getinnermost.com or through the account settings within the app.

3. Use of Our Services

You may access and use our Services only in compliance with these Terms, including our Acceptable Use Policy (Section 4), and all applicable laws and regulations.

What You Can Do

You may use the Services for your personal, non-commercial wellness and self-improvement purposes. This includes interacting with your AI guide through conversations, completing daily check-ins, tracking your progress, and using other features we make available.

What You Cannot Do

You may not access or use, or help another person to access or use, our Services in the following ways:

Violate any law or regulation, including any laws about exporting data or software to and from the United States or other countries.
Develop competing products or services, including using the Services or any outputs to develop, train, or improve any artificial intelligence or machine learning model that competes with Innermost or our AI providers.
Reverse engineer the Services, including decompiling, disassembling, or otherwise reducing the Services to human-readable form, except where these restrictions are prohibited by applicable law.
Scrape or harvest data from the Services other than as expressly permitted under these Terms.
Deceive or mislead others using the Services or any outputs, including misrepresenting AI-generated content as human-generated professional advice.
Infringe on intellectual property or other rights, including the rights of publicity or privacy.
Access the Services through automated means, including through bots, scripts, or other non-human mechanisms, unless we explicitly permit it.
Interfere with or disrupt the Services, including by introducing viruses, malware, or engaging in spamming or denial-of-service attacks.
Circumvent safety measures, including attempting to bypass content filters, safety mechanisms, or other protective features of the Services.
Use the Services for unauthorized purposes, including for securities advice, as a diagnostic tool for medical or mental health conditions, or for any purpose that would require a professional license that you do not hold.

4. Acceptable Use Policy

Our Services are designed to support personal wellness and self-reflection. We expect all users to use the Services responsibly and respectfully. The following additional rules apply to your use of the Services:

Protect People

You may not use the Services to:

Harm, threaten, bully, harass, stalk, or intimidate any person.
Generate content that promotes violence, hatred, discrimination, or self-harm.
Exploit or endanger minors in any way.
Create or distribute content that is sexually explicit or involves minors.
Engage in or promote any illegal activity.

Be Honest

You may not use the Services to:

Generate deceptive content intended to mislead others, including impersonating another person or entity.
Represent AI-generated outputs as professional mental health advice, medical advice, legal advice, or other regulated professional guidance.
Misrepresent Innermost's AI guides as licensed professionals, therapists, counselors, or medical providers.
Spread misinformation or create content that could cause real-world harm.

Respect Privacy

You may not use the Services to:

Collect, aggregate, or distribute another person's personal or sensitive information without their authorization.
Share another person's private information (including conversations) through the Services.
Attempt to extract personal information about private individuals through interactions with AI guides.

Respect the Services

You may not:

Attempt to gain unauthorized access to Innermost's systems, networks, or other users' accounts.
Interfere with the proper functioning of the Services or impose an unreasonable burden on our infrastructure.
Use the Services in any way that could damage, disable, or impair the Services.

Enforcement

We reserve the right to investigate violations of this Acceptable Use Policy and may take action at our discretion, including warning you, suspending or terminating your Account, or reporting conduct to law enforcement. If you believe we have made a mistake in enforcing this policy, you may appeal by contacting us at support@getinnermost.com.

5. Inputs, Outputs, and Content

Definitions

"Inputs" means the messages, text, check-in responses, and any other content you provide to the Services.
"Outputs" means the AI guide responses, insights, summaries, and any other content generated by the Services based on your Inputs.
"Content" means Inputs and Outputs collectively.

Your Responsibilities

You are responsible for all Inputs you submit to the Services. By submitting Inputs, you represent and warrant that you have all rights, licenses, and permissions necessary for us to process those Inputs and provide the Services to you, and that your Inputs do not violate these Terms or any applicable law.

Ownership of Content

As between you and Innermost, and to the extent permitted by applicable law, you retain any right, title, and interest that you have in your Inputs. Subject to your compliance with these Terms, we assign to you all of our right, title, and interest — if any — in Outputs.

Similarity of Content

Due to the nature of artificial intelligence, Outputs may not be unique. Other users may receive similar or identical Outputs from our Services. This does not affect your rights in your Inputs.

Important Limitations — Please Read Carefully

Artificial intelligence and large language models are evolving technologies that are still improving in accuracy, reliability, and safety. When you use our Services, you understand and agree:

Outputs may not always be accurate. AI guide responses may contain inaccuracies, even if they appear detailed or specific. Our AI guides generate responses using language prediction, not by retrieving verified facts from a database.
Outputs are not professional advice. AI guide responses do not constitute medical advice, mental health treatment, therapy, counseling, diagnosis, or any other form of professional care. You should not rely on Outputs as a substitute for professional judgment.
You should independently verify Outputs before making decisions based on them, especially decisions that could affect your health, safety, or well-being.
The Services may not reflect current or complete information. AI guides may provide outdated, incomplete, or incorrect information.
Outputs do not represent Innermost's views. AI-generated content may include statements that do not reflect the opinions or positions of Innermost AI, Inc.
If you are in crisis, contact a professional. If you are experiencing a mental health emergency, please contact a qualified mental health provider, call 911, or reach the 988 Suicide and Crisis Lifeline (call or text 988 in the U.S.). Do not rely on the Services in an emergency.

Our Use of Content

We may use Content to provide, maintain, and improve the Services, including analyzing usage patterns and guide quality in aggregate or de-identified form. We do not sell your Content. For more information on how we handle your data, please see our Privacy Policy.

6. Feedback

We appreciate feedback, including ideas, suggestions, and ratings of AI guide responses ("Feedback"). If you rate a response — for example, by using a thumbs up/thumbs down feature — we may store the related conversation context as part of your Feedback.

You have no obligation to provide Feedback, but if you do, you agree that we may use it without restriction or compensation to you, including to improve the Services and develop new features.

7. Subscriptions, Fees, and Payment

Free and Paid Tiers

Innermost may offer both free and paid tiers of the Services. Certain features may only be available to users with a paid subscription ("Subscription"). The content, features, and pricing of each tier will be described on our website or within the app.

Billing

If you purchase a Subscription, you must provide complete and accurate billing information, including a valid payment method ("Payment Method"). You agree that we (or our third-party payment processor) may charge the Payment Method for applicable fees and any applicable taxes on a periodic basis.

If you purchase a Subscription through an app store (e.g., Apple App Store or Google Play Store) ("App Distributor"), then the App Distributor's terms regarding payment, billing, and refunds will apply instead of this section.

Automatic Renewal

When you sign up for a paid Subscription, your Payment Method will be automatically charged at the start of each renewal period until you cancel. We will inform you of the subscription term and renewal period during the sign-up process.

Cancellation

You may cancel your Subscription at any time:

If purchased through our website: Cancel through your account settings or by emailing support@getinnermost.com.
If purchased through an App Distributor: Cancel through the App Distributor according to their terms and procedures.

To avoid being charged for the next renewal period, cancel your Subscription at least 24 hours before the end of the current period. Upon cancellation, your access to paid features will continue through the end of the period for which you have already paid. Except as required by law, payments are non-refundable.

Fee Changes

We may change the fees for our Subscriptions from time to time. We will not change fees during your current subscription period. If fees increase, we will provide you with at least 30 days' advance notice. If you do not accept the new fees, you may cancel your Subscription before the next renewal period.

8. Third-Party Services and AI Providers

Third-Party AI Providers

Our Services use third-party large language model providers — including Anthropic (Claude), OpenAI (ChatGPT), and Google (Gemini) — to power AI guide conversations. When you interact with an AI guide, your Inputs are processed by one or more of these providers to generate Outputs. Each provider's data handling is governed by their own terms and privacy policies:

We select and configure these providers with your privacy in mind and use their API services, which means your conversation data is not used by these providers to train their general-purpose models under the terms of our agreements with them. However, we do not control these providers' services and are not responsible for their acts or omissions.

Other Third-Party Services

Our Services may contain links to or integrations with other third-party content, services, or websites. We do not control and are not responsible for any third-party content or services. Your use of third-party services is at your own risk and subject to the applicable third party's terms and privacy policies. Our inclusion of a link does not imply endorsement.

9. Software and Updates

We may offer updates to the Innermost app or other software ("Innermost Software") from time to time, which may be installed automatically. You agree that we may provide these updates without additional notice to you. Innermost Software may include open source software components, which are subject to their respective license terms. In the event of any conflict between these Terms and the license terms of any open source component, the open source license terms will govern with respect to that component.

10. Ownership of the Services

The Services — including the Innermost app, website, brand, design, features, and underlying technology — are owned and operated by Innermost AI, Inc. We and our licensors retain all rights, title, and interest, including intellectual property rights, in and to the Services. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your personal, non-commercial purposes. No other rights are granted.

Use of Our Brand

You may not use our name, logos, or other trademarks without our prior written permission. To seek permission, email us at hello@getinnermost.com.

11. Disclaimer of Warranties

YOUR USE OF THE SERVICES AND ALL CONTENT IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INNERMOST AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY, THE "INNERMOST PARTIES") DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AVAILABILITY, RELIABILITY, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.

WITHOUT LIMITING THE FOREGOING:

THE INNERMOST PARTIES DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY CONTENT WILL BE ACCURATE, RELIABLE, OR COMPLETE.
THE INNERMOST PARTIES DO NOT WARRANT THAT AI GUIDE OUTPUTS WILL BE ACCURATE, APPROPRIATE, SAFE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. AI GUIDES ARE NOT LICENSED PROFESSIONALS AND DO NOT PROVIDE MEDICAL, MENTAL HEALTH, THERAPEUTIC, OR OTHER PROFESSIONAL ADVICE.
THE INNERMOST PARTIES DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS, OR THAT ANY ERRORS IN THE SERVICES WILL BE CORRECTED.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE INNERMOST PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES, THE CONTENT, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ANY INNERMOST PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE INNERMOST PARTIES' TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES, THE CONTENT, OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US FOR ACCESS TO OR USE OF THE SERVICES IN THE SIX (6) MONTHS PRECEDING THE DATE THE CLAIM FIRST AROSE, AND (B) ONE HUNDRED DOLLARS ($100).

THE FOREGOING LIMITATIONS ARE ESSENTIAL TO THESE TERMS AND REFLECT A REASONABLE ALLOCATION OF RISK. WE WOULD NOT PROVIDE THE SERVICES TO YOU WITHOUT THESE LIMITATIONS.

THE LAWS OF SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE INNERMOST PARTIES FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING OUT OF OR RELATED TO: (A) YOUR BREACH OR ALLEGED BREACH OF THESE TERMS; (B) YOUR ACCESS TO, USE OF, OR ALLEGED USE OF THE SERVICES OR CONTENT; (C) YOUR FEEDBACK; (D) YOUR VIOLATION OF APPLICABLE LAW OR ANY THIRD-PARTY RIGHT; AND (E) ANY ACTUAL OR ALLEGED FRAUD, INTENTIONAL MISCONDUCT, GROSS NEGLIGENCE, OR CRIMINAL ACTS COMMITTED BY YOU.

WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION BY YOU, IN WHICH CASE YOU AGREE TO COOPERATE WITH US AS REASONABLY REQUESTED.

14. Dispute Resolution

Governing Law

These Terms will be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to conflict of law principles.

Exclusive Jurisdiction

You and Innermost agree that any disputes arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal and exclusive jurisdiction of those courts.

Equitable Relief

You agree that a breach of Section 3 (Use of Our Services) or Section 4 (Acceptable Use Policy) may cause irreparable harm for which monetary damages would be an inadequate remedy, and that Innermost is entitled to seek equitable relief (including injunctive relief) without the requirement of posting a bond or proving actual damages.

15. General Terms

Changes to the Services

We may add or remove features, increase or decrease capacity limits, offer new Services, or discontinue existing Services at any time. We will make reasonable efforts to provide advance notice of material changes but may not be able to do so in urgent situations such as preventing abuse, responding to legal requirements, or addressing security issues. We will not be liable for any changes to or suspension or discontinuation of the Services.

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting a notice within the app, sending an email to the address associated with your Account, or by other appropriate means. If you continue to use the Services after the updated Terms take effect, you agree to the updated Terms. If you do not accept the updated Terms, you must stop using the Services.

Termination

You may stop using the Services and close your Account at any time.

We may suspend or terminate your access to the Services (including any Subscription) at any time without notice if we believe you have violated these Terms, or if we must do so to comply with law. If we terminate your access due to a violation of these Terms and you have a Subscription, you will not be entitled to a refund.

We may also terminate your Subscription for any other reason. If we exercise this right and you purchased the Subscription through our website, we will refund you on a pro rata basis for the unused portion of your Subscription.

We may terminate your Account if it has been inactive for over one year and you do not have a paid Subscription. We will provide notice before terminating an inactive Account.

Upon termination, we may delete Content and other data associated with your Account. Sections 5 (ownership provisions), 6, 7 (with respect to fees outstanding), and 10 through 15 will survive any termination of these Terms.

Entire Agreement

These Terms, together with our Privacy Policy and any supplemental terms we may post, form the entire agreement between you and Innermost regarding the Services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so in the future.

No Assignment

You may not transfer or assign these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Export Controls

You may not use the Services in violation of U.S. export control laws or sanctions. You represent that you are not located in any U.S.-embargoed country and are not on any U.S. government restricted-party list.

16. Contact Us

If you have any questions about these Terms, please contact us:

Innermost AI, Inc.

[Registered Address]

[City, State, ZIP]

Email: support@getinnermost.com

This Terms of Service document is a draft prepared for review by legal counsel. It should be reviewed and finalized by a qualified attorney before publication.